In the world of administrative assistants, it doesn't get any better than Christy Graham. In the nearly seven years she has worked at Dave's company, she's earned a reputation as simply one of the best. During her career, she's learned a lot about delegation. So when it came time to write about this subject, we wanted to share the view from the other side of the desk. Here are Christy's tips on how to make the most of delegation.
1. Slow Down
We've all been there. You are in a mad rush and need something done yesterday. So you quickly delegate the job, and it falls apart. Who's to blame? Look in the mirror. If you don't clearly communicate your expectations, the job will never be completed to your satisfaction. Stop being in such a hurry. Clearly give instructions and have the person you are delegating to respond, verifying what you expect. "Everyone needs to be on the same page before you hit go," Christy says.
2. Stop Micromanaging
Dave says there is only one time that a leader should micromanage. That's when a team member first joins a company. As they prove their competency, it's time to give them more responsibilities. That can be done really quickly on basic things but it takes longer for more complicated tasks or projects. "I would have never been trusted the first year with the same responsibilities I had after six years," Christy says. "I had to prove that they could count on me for every single detail."
3. Provide Resources and Authority
What's one of the easiest ways to break down a great company culture? Give someone responsibility without the authority or tools to get the job done. When Christy organizes a team event, for example, she is given a budget, a few parameters and permission to make certain decisions on her own. "I'm given the freedom to do my job," Christy says. "Our leaders don't worry about the process of how we get there. They just make sure that we meet the end goals."
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It has been said that delegation is one of the most misunderstood, abused areas of leadership. But without it, your business will never grow. Learn to do it well, and you and your team can be successful beyond anyone's imagination. Delegate, and you'll soon be able to celebrate!
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