Introduction
Have you ever been frustrated with a team member because they weren’t doing the work expected of them? But then you realized those expectations were just in your head and you never actually communicated them in the first place? Yeah, us too. That’s why at Ramsey Solutions, we’ve made it a practice to write out Key Results Areas (KRAs) for every role we hire for—and this guide will show you how to do that! We’ll walk you through what a KRA is, how to write a great one, and how to put it into practice. Plus, we’ll also provide you with some real-world samples and an editable template you can use to create your own KRAs too!