As a small-business owner, one of the most important hires you’ll ever make is your assistant. A great one allows you to focus on the big picture while they take care of all the details. Life will suddenly get a lot easier, and you’ll become more productive. The wrong one, though, can make work incredibly complicated and miserable.
So what qualities should you look for? We asked Jack Galloway, Executive Vice President of Dave’s Business to Business Division, for his insight. Jack has the reputation of screening assistants harder than any other people on his team. And the result is the perfect hires. Here’s his advice.
- Start With a List
Start by creating an exhaustive list of exactly what you’re looking for. Paint a word picture of your dream assistant, including key phrases they might say during the interview, skills, how they communicate—anything that comes to mind. Even include what you don’t want them to be. It’s for your eyes only, so get specific.
“Then when that person walks in your office and starts talking, you’ll know,” Jack says. “Bells will start going off in your head and you’ll think, That’s them. That’s who I wrote down.”
- Wait for “The One”
As with any hire, you need to wait for the absolute perfect fit for the job. And that IS NOT someone who sees the opportunity as a steppingstone to another position. Jack always asks a candidate what they would like to be doing at the company two to three years from now.
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“If they say sales or something like that, I know they don’t want to be an assistant,” he says. “The magic answer for me is: ‘I might want to be a higher-level assistant or have more responsibilities.’”
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- Look for Passion
One of the key tests Dave and his leaders use for hiring is so simple, most people don’t even think about it. Do the person’s eyes light up when they’re talking about the possible job? It’s a quality you need to wait for as well.
“When I’m interviewing, I’m really looking for passion around the position,” Jack says. “They can’t help themselves. They already start taking over your life in the interview. They get creative and excited telling you what they can do.”
- Listen for the Answer
As part of the interview process, Jack always asks the candidate if they are organized. Seems like a no-brainer, right? Every assistant needs that skill. Actually, it’s a trick question because nearly everyone believes they’re orderly. So it’s not about the answer, Jack says. It’s about how they say it.
“People who are really organized tend to laugh a little bit at that question,” Jack says. “It’s because they’ve been harassed about it all of their life. They give eccentric examples like, ‘I drive my husband crazy because my dishes are in order from smallest to largest.’ It tells me that organizing gives that person energy, and they love it.”
Imagine surrounding yourself with passionate, productive employees who love their work or reducing your turnover to an all-time low. It’s not as impossible as you think to build a dream team, and we’re going to show you how. Sign up today for our next FREE webinar: 5 Easy Strategies for Hiring Better Employees. Don’t miss this chance to learn and grow! Reserve your spot now.