Digital Download FAQs

Gifting a Digital Download?

Just select "Send as a Gift" during the checkout process, enter the recipient's email address, and we immediately will send an email to your gift recipient that contains download links and instructions to the digital product. It's simple, easy, and much better than a gift card!

Audiobook FAQs

With audiobook purchases made on or after 11/24/2020, you now have the ability to add the audiobook you purchased to most podcast apps or you can listen directly online! (For audiobook purchases made before 11/24/2020, please see the M4B Download instructions below.)

Wait—I can use a podcast app to listen to an audiobook?

That’s right! Listen to audiobooks in the same place you spend hours listening to your favorite podcasts. It's quick and only takes a few taps before you are listening on your phone. 

How?
From your phone: 

  1. Click on the "Get Audiobook" button provided in your order confirmation email or gift email to open the Audiobook page.
  2. Tap on your preferred podcast app from the list of podcast icons to add the audiobook and "Subscribe" in your app. 
  3. Find your audiobook listed in your "Shows" or "Podcasts" and begin listening. 


From a computer: 

  1. Click on the "Get Audiobook" button provided in your order confirmation email or gift email to open the Audiobook page.
  2. From this page, you can send a link to your phone so that you can add the audiobook to a podcast app on your phone or you can play each chapter directly from the page. 

**(If you have a Mac with macOS Catalina you can add the audiobook to Apple Podcasts on your computer.) 

Supported Podcast Apps

  • Apple Podcast
  • Google Podcasts
  • Overcast
  • Pocket Casts
  • Downcast
  • Podcast Addict
  • Castro
  • Breaker
  • Radio Republic


Not currently supported

  • Stitcher
  • Spotify
  • NPROne

Please contact Ramsey Care for assistance. We can look up your order and issue a new link for your audiobook.

Podcast Apps that support private RSS feeds will allow you to manually add a link to your podcast app in order to get your audiobook onto the app. (See "What podcast apps will play my audiobook" above for support podcast apps.)

See question below for instructions. 

Apple Podcast - Desktop  (for macOS Catalina only) 

  1. Copy the RSS link
  2. Open the Apple Podcasts app on your desktop
  3. From the top menu bar click on "File"
  4. Click "Add a Show by URL..."
  5. Paste the URL into the field
  6. Click "Subscribe"


Apple Podcasts - Mobile

  1. From your mobile device, copy the RSS link
  2. Open the Apple Podcasts app
  3. Tap on the Library icon on the bottom
  4. Tap "Edit" from the top right
  5. Tap "Add a Show by URL..."
  6. Paste the URL into the field
  7. Tap "Subscribe"


Pocket Casts

  1. From your mobile device, copy the RSS link
  2. Open the Pocket Casts app
  3. Tap on the "Discover" icon at the bottom
  4. Paste the URL into the search field and tap "Search"
  5. Tap on the audiobook when it loads
  6. Click "Subscribe"


Overcast

  1. From your mobile device, copy the RSS link
  2. Open the Overcast app
  3. In the top right corner tap on the plus icon. 
  4. Then tap "Add URL"
  5. Paste the URL into the Podcast URL field
  6. Tap "Done"


Breaker

  1. From your mobile device, copy the RSS link
  2. Open the Breaker app
  3. Tap the "Subscriptions" tab
  4. Tap the "+" in the upper right and select "Add from link"
  5. Paste the URL into the field
  6. Tap "Done"


Castbox

  1. From your mobile device, copy the RSS link
  2. Open the Castbox app
  3. Click on the Discover tab
  4. Paste the URL into the search bar at the top
  5. Tap "Search"
  6. Tap "Subscribe"


Podcast Addict

  1. From your mobile device, copy the RSS link
  2. Open the Podcast Addict app
  3. Tap the "+" icon in the top right
  4. This will take you to the "New Podcast" screen
  5. Tap the "+" icon from this screen
  6. Paste the URL in the field 
  7. Tap "Add" 


Downcast

  1. From your mobile device, copy the RSS link
  2. Open the Downcast app
  3. Tap "Add" on the bottom bar
  4. Tap "Add Podcast Manually"
  5. Paste the URL into the "Feed" field
  6. Tap "Subscribe" in the top right


RadioPublic

  1. From your mobile device, copy the RSS link
  2. Open the RadioPublic app
  3. Tap the search icon in the top right
  4. Paste the URL into the search bar
  5. Tap the "Plus" icon to add

E-Book Download Instructions

  1. Using your personal computer, open the email confirmation that contains the eBook.
  2. Right click on the file and select “Save Link As” or “Save Target As.” Change the destination location to “Desktop,” and then select “Save.”
  3. Use your USB cord to connect the Kindle to your PC/Mac. You should now see the Kindle appear as a removable storage device in the “Computer” section of the start menu (on a Mac the Kindle device will appear on the desktop). Drag and drop the file on your desktop to the “Documents” folder in the Kindle drive (The file might appear as a .MOBI or .PRC).
  4. Unplug your Kindle and open the “Library” section. The book is located under the “Documents” section.

Using your personal computer, download the appropriate eBook reader for your operating system by clicking one of the links below:

  1. Open the email confirmation that contains the eBook.
  2. Right click on the Kindle eBook file and select “Save Link As” or “Save Target As”. Change the destination location to “Desktop”, and then select “Save”.
  3. Double Click the eBook file on your desktop and it will automatically load in the Kindle reader.

** Make sure you have the Kindle app installed on your iOS device!

  1. Open the email that contains the eBook file(s) in the Apple “Mail” App.
  2. Touch the file to download it. Once the file is finished downloading a new window will appear.
  3. Select the option “Open in “Kindle.”
  1. Using your personal computer, open the email confirmation that contains the eBook.
  2. Right click on the file and select “Save Link As” or “Save Target As.” Change the destination location to “Desktop,” and then select “Save.”
  3. Use your USB cord to connect the Nook to your PC/Mac. You should now see the Nook appear as a removable storage device in the “Computer” section of the start menu (on a Mac the Nook device will appear on the desktop). Drag and drop the .EPUB file on your desktop to the “My Documents” folder in the Nook drive.
  4. Unplug your Nook and open the “Library” section. The book is located under “View My Documents.”

M4B Audiobook Downloads for iPhone Users

For the best listening experience, we recommend you download first to your desktop computer and add to iTunes.

  1. From your desktop computer, click the download link on the order confirmation page to begin downloading the audiobook file.
  2. Once the download is complete, double click the file, or open the file in your media player of choice. We recommend iTunes or Windows Media Player.

1. To transfer the audiobook to your iPhone, you'll need to use iTunes (for Mac or PC). 

2. Open iTunes, and choose "Audiobooks" from the dropdown menu: 
Apple iTunes showing filter type Audiobooks

3. If the audiobook hasn't been added to iTunes yet, go to the "File" menu and choose "Add to Library...". Select the audiobook file that you downloaded. This is most likely in your 'Downloads' folder. Once selected, it should now appear in the Audiobooks section of iTunes.

4. Connect your iPhone to your computer with a USB cable. If prompted, on your iPhone, choose "trust this computer".

5. Click on the phone icon in iTunes:
Apple iTunes showing phone button icon

6. In the iPhone sidebar, click Audiobooks (1). Make sure "Sync Audiobooks" (2) s selected, and click Apply (3). You may also choose to sync "Selected Audiobooks" and click only the audiobooks you would like to sync.
Apple iTunes showing Audiobooks category in menu bar

7. When syncing has finished, open the Books app on your iPhone to find and listen to your audiobook:

Phone Screen with "Books" app circled
 

M4B Audiobook Downloads for Android Users

  1. On your Android phone, click the  'click here to download link' on the order confirmation page or order confirmation email to begin downloading the audiobook file. Since is a large file, the download process may take up to 2 minutes. Many phones may not show the file is downloading so don't be alarmed if you only see a white screen while the file is downloading. 
  2. Once downloaded, the audiobook will be located under your Downloads on your Android device.

1. The easiest way to play the audiobook is to using an audiobook app. We recommend the free Smart Audiobook Player app in the Google Play store. You may be asked to upgrade to the paid version but the free version will work fine.




2. Once an audiobook player has been downloaded to your phone, allow app to access the media files on your device. If prompted to set up the root folder, select OK and choose the Download folder. If prompted to allow m4b files, select OK. When the app scans for the file, it should show up in your Library. If it does not show up after the initial scan, refresh the library again to look for the m4b file.

3. If you are unable to play the file from within the app, you can also try to play the audiobook file directly from your downloads.

4. If you continue to have issues, please contact Ramsey Care.

 

 

From Windows to Android (see below for Mac to Android):

1. If your Android phone screen is locked, unlock it.

2. Connect your phone to your computer with a USB cable.

3. On your phone, if you are prompted to choose a USB connection option, choose "Transfer files" or "Media Device MTP" to allow files to be transferred. 

**If you are not prompted, on your phone, you will need to go to Settings > Connected Devices > Connection Preferences > Under 'Use USB for'  select File Transfer.

4. Locate the audiobook file you downloaded. Right-click on it, choose "Send to", and then click on your phone's name:

Windows screen right click with "send to Nokia 2" highlighted
5. If prompted to convert the file, click "Yes".

6. The audiobook is now in the "Music" folder of your phone. 

7. The easiest way to play the audiobook is to use the Smart Audiobook Player app in the Google Play store.


From Mac to Android:

1. Download and install Android File Transfer on your computer. The dowload is available at https://www.android.com/filetransfer/. Follow the instructions to download and install to your computer.

2. Connect your phone to your computer with a USB cable.

3. On your phone, if you are prompted to choose a USB connection option, choose "Transfer files" or "Media Device MTP" to allow files to be transferred.

** **If you are not prompted, on your phone, you will need to go to Settings > Connected Devices > Connection Preferences > Under 'Use USB for'  select File Transfer.

4. Open the Android File Transfer app.

5. Drag and drop the audiobook file into the "Music" folder:

Mac finder drag-and-drop demonstration, The Total Money Makeover audiobook

6. The audiobook is now in the "Music" folder on your phone. 

7. The easiest way to play the audiobook is to use the Smart Audiobook Player app in the Google Play store.

 

 

Have More Questions?

Send us a message and we’ll be happy to answer as soon as we can!

Hours: 
Monday - Friday: 8:00a - 5:00p CT
Saturday & Sunday: Closed